The Libélula’s

SHIPPING:

FREE SHIPPING on orders $100+ *If an item is shipped directly from another vendor such as the Bijoux Fab, their shipping rates will be charged*

We do our best to get orders out in a timely manner, please allow 1-3 business days for your order to be shipped. We do NOT cater to time sensitive shipments, plan ahead! 

FINAL SALE ITEMS:

ALL DROP SHIPPED ITEMS

ALL SALE/MARKED DOWN ITEMS (Items in our SALE RACK tab OR are purchased during a SPECIAL/PROMOTIONAL.

Deal Bundles (mystery boxes, buy one get one, etc.)

Bodysuits

Bralettes

Jewelry 

Hair Clips

Hats

Purses/Bags 

Wallets

Gift cards

Vintage items

Returns:
NO REFUNDS. WE OFFER STORE CREDIT ONLY.
Our
policy lasts 14 days. If more than 14 days have gone by since your
purchase, unfortunately we cannot offer you a store credit or exchange.
You will be responsible for paying for your own shipping costs for
returning your item. Shipping costs are non-refundable.To make a return, item(s) MUST be sent back to Lost Vaquera Trading Co within 14 days of the DELIVERY date. Please send your returns back to:

Lost Vaquera Trading Co

1208 E Butcher Switch Rd. Lafayette, LA 70507.

You, as the customer, are responsible for purchasing your own return shipping label at your desired carrier.

Pack your item(s) in a secure package with the protective packaging around the item(s) as it was sent to you.

Items MUST be returned WITH TAGS and UNDAMAGED/UNWORN. If item(s) are returned without tags or are damaged/worn, your return will NOT be processed and you will not receive your store credit compensation.

INCLUDE YOUR PACKING SLIP with the items you are returning circled so we can be sure we have the correct customer information and have received the correct item(s)

Please email your tracking information to lostvaqueratradingco@gmail.com so we can be on the lookout for your return! :)

If you are shipping an item over $75, you should consider using a
trackable shipping service or purchasing shipping insurance. We don’t
guarantee that we will receive your returned item. Once you send through USPS, or UPS we are not liable for it until it is in our hands.

Store Credit (if applicable)
Once
your return is received and inspected, we will send you an email to
notify you that we have received your returned item. We will also notify
you of the approval or rejection of your refund.
If you are
approved, then your refund will be processed, and we will supply you
with a e-gift card in the amount of the returned item(s)

EXCHANGES: 

Due to our limited quantities and high demand of our products,
we do not offer exchanges on any items. You will be responsible for
making a separate purchase for the desired size, color or any other
variation.

We
ship via USPS carrier. We ship via UPS for express orders. You will
receive your tracking number via email or text (depending on the
information you provide at checkout) with a link that will lead you to
the carrier of your package. 

Once an order has shipped & has left our care it then becomes the sole responsibility of that mail carrier service. Any damages, delays, or lost items are NOT OUR RESPONSIBILITY. You must report & file claims with the particular mail carrier service selected. 

WRONG ADDRESS: 

If Lost Vaquera receives a package
back from the shipping carrier due to the address provided being
undeliverable, you (the customer) will be responsible for paying the
additional shipping cost for the second shipment to the correct
address. 

You will receive an email from lostvaqueratradingco@gmail.com if we have run into this issue with your order. 

An invoice will be sent for the additional shipping cost of a new
label, and must be paid promptly. Your order will not ship until the
invoice is paid.

DAMAGED OR WRONG ITEMS RECEIVED: 

If there are any issues, such as damage
to items purchased or you have received the wrong item, please send
clear photos of your item(s) and your receipt to
lostvaqueratradingco@gmail.com WITHIN 3 DAYS OF DELIVERY.

We will review this email and send a prepaid label for a return.

You have 7 BUSINESS DAYS to ship the return back to us once we have sent you your prepaid label.

If the items are not sent back within those 7 business days the item(s) will no longer be accepted. 

STORE CREDIT will be issued for damaged goods. There are no exceptions for this policy.